Our proposition is offer great value to our customers, without loading the cost of any returns from other customers. For this reason, we do not offer returns as an option after purchase. To assure you that the accurate product is being shipped to you, a video of the rug before it was packaged will be made available to you for your assurance that it meets your needs. In case you change your mind, please cancel the order at this stage for a refund. After shipping, returns will not be accepted.

If you have any questions, please contact us via our email: support@carpenatura.com. In case of defects or complaints, please attach some photos with your email.